Effective Date: 01/09/2023
Thank you for shopping at LuxéOré.
We understand that sometimes you may need to return a product you purchased from LuxéOré. We strive to ensure your satisfaction, and our Returns Policy is designed to make the process as simple as possible.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in its original packaging.
- The item must be unused and in the same condition as when you received it.
- The item must be accompanied by the original receipt or proof of purchase.
- Some items, such as personalized or custom-made products, may not be eligible for returns. Please check the product description for specific return eligibility.
3. Initiating a Return
To initiate a return, please contact our customer support team at firstname.lastname@example.org within 30 days of receiving your order. Our customer support team will guide you through the return process and provide you with a return authorization number if applicable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 30 business days.
5. Shipping Costs
Shipping costs, including return shipping costs, are non-refundable unless the return is a result of our error. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at email@example.com within 10 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs, as applicable.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
8. Changes to this Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective as of the updated Effective Date.